Terms & Conditions
These terms will apply to any contract between us and you for the sale of Products to you (“Contract”). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our Site.
You should print a copy of these Terms (or save them to your computer) for future reference.
We amend these Terms from time to time as set out in clause 7. Every time you wish to order products, please check these Terms to ensure that you understand the terms which will apply at that time.
These Terms, and any Contract between us, are only in the English language.
1. INFORMATION ABOUT US
1.1 We operate the website www.rockfieldstudios.shop on behalf of Rockfield Studios - Our company name is Inferno Branding, based in our premises at Martins Grove Business Park, Symonds Yat West, Ross on Wye, Herefordshire, HR9 6BJ
1.2 To contact us, please see our Contact Us page.
2. OUR PRODUCTS
2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products or mirror the image or design on the Products precisely. Your Products may therefore vary slightly from those images.
Where a Product is not a pre-embellished stock item the Product will be embellished "to order" - this includes all Rockfield Studio "Designs" exclusively offered by Inferno Branding.
2.2 Although we have made every effort to be as accurate as possible, all sizes and measurements indicated on our Site relate to the sizes detailed in our Size Guides. However, these can not always be precise and there may be a very slight discrepancy in the size of the Products. All of the garment sizes are stated in “to fit” sizing, therefore meant “to fit” a person of that size. Customers should note that every brand will have a size tolerance, a tolerance in which the garments dimensions are produced to. Each brands tolerance varies. Inferno Online will assume no responsibility for customers choosing the wrong size of garment.
2.3 All Products shown on our Site are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will not process your order if that is the case, and offer an alternative product if appropriate.
2.4 Many designs shown on the Website are digital representations of how the Products will look. All of the Products are embellished by hand and computerised embroidery machines and printing equipment, therefore the embellishment position may change on some Products within the chosen location. Customers must be aware that embellishment position may change depending on the size of the garment.
3. USE OF OUR SITE
3.1 Your use of our Site is governed by our terms of Website Use. Please take the time to read these, as they include important terms which apply to you.
4. HOW WE USE YOUR PERSONAL INFORMATION
5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
5.1 For the steps you need to take to place an order on our Site, please see our Help and FAQs page.
5.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
5.3 After you place an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.5.
5.4 Post-payment amendments to stock (Garments, colours, sizes) will only be accepted in exceptional circumstances and at the discretion of Inferno Branding. These amendments however will be subject to a fee. This fee will cover the cost of re-stocking the item/s or order cancellation charges for any work already undertaken. The restocking fee is 25% of the garment and personalisation price.
5.5 We will confirm our acceptance to you by sending you an email that confirms your 'order is in progress'. The Contract between us will only be formed when we begin this work. The stock is then ordered in especially for the order, simultaneously.
5.6 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our Site as referred to in clause 10, we will inform you of this by email and we will not process your order. If you have already paid for the Garment/s, we will refund you the full amount as soon as possible.
6. OUR RIGHT TO VARY THESE TERMS
6.1 We may revise these Terms from time to time in the following circumstances
a) Changes in how we accept payment from you;
b) Changes in relevant laws and regulatory requirements.
6.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
6.3 Whenever we revise these Terms in accordance with this clause 6, we will keep you informed and give you notice of this by stating that these terms have been amended and the relevant date at the top of this page.
7. YOUR RIGHT OF RETURN AND REFUND
7.1 You have a legal right to cancel a Contract made with us during the period set out below in clause 7.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Garment, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens Advice Bureau or Trading Standards Office. Please note that this right does not apply to any personalised or bespoke products. In this regard we refer you to clause 7.2 below.
7.2 The cancellation right referred to in clause 7.1 does not apply in the case of:
a) any made to measure Products;
b) any custom made Products;
c) any Products made to your specification;
d) any Products which is personalised with any badge, crest, name, logo, or wording other than the designs offered by Inferno Online.
7.3 Your legal right to cancel a contract under clause 7.1 starts from the date of Despatch confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 working days in which you may cancel, starting from the day after the day you received the Products. Working days means that Saturdays, Sundays, or Bank Holidays are not including in this period.
7.4 In order to cancel a Contract, please contact us in writing to tell us by sending us an email or by sending a letter by First Class Recorded Delivery to Inferno Branding at Martins Grove Business Park, Symonds Yat West, Ross on Wye, Herefordshire, HR9 6BJ.
When sending the notice of cancellation you must ensure that you quote any reference that has been given to you in the email confirmation or Despatch Confirmation. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by email or by post then your cancellation is effective from the date that you sent us the email or posted the letter to us.
7.5 You will receive a full refund of the price you paid for the Product/s you paid us for. We will process the refund to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 7.4. If you return Products to us because they are faulty or mis-described, please see clause 7.6.
7.6 If you have returned any Products to us under this clause 7 because they are faulty or mis-described, we will replace the item or refund the price of the defective Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the Products to us. You have a period of 7 days in which any issues must be brought to our attention, starting from the day after the day you received the Products.
7.7 Any refund given to you will be made via the method used by you to pay us.
7.8 If the Product were delivered to you then:
a) you must return the Product to us as soon as reasonably practicable using the Royal Mail First Class Recorded Delivery service.
Please retain your Post Office receipt as proof of postage. This information will be required if items returned are not received at our premises, in order for us to make enquiries and any subsequent claim with Royal Mail.
b) unless the Products are faulty or not as described (in this case, see clause 7.6) then you will be responsible for the costs of returning the Products to us;
c) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products whilst they are in your possession. We therefore recommend that you take care when opening any packaging and viewing or trying on any Products. You may wish to re-use the packaging if you decide to cancel your Contract.
7.9 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.
7.10 If you are a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 8 or these Terms. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office.
8.1 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control (as detailed in clause 13). If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date. Customers must be aware that Inferno Branding will take no responsibility for a missed deadline for the following reasons:
a) Late payment from the customer. Delivery estimates are from receipt of payment, not the receipt of the order.
b) Prolonged approval of the design proof. Inferno Branding require immediate communication from customers regarding their designs. Customers who do not communicate immediately at the design proofing stage will be responsible for the additional time it takes to turnaround the order.
c) Customer response time. Inferno Branding will make every effort to contact customers via the details provided. Customers who do not respond to correspondence quickly potentially jeopardise their estimated delivery date.
8.2 If the delivery is within the United Kingdom, and we are unable to deliver to you within 30 days of your order, then we will notify you of this in writing and cancel your order. For delivery outside the United Kingdom, if we are unable to deliver to you within 60 days of your order, then we will notify you of this in writing and cancel your order. In both instances, any payment you made for the price of the Products and any applicable delivery charges will be refunded as soon as possible.
8.3 Delivery will be completed when we deliver the Product/s to the address you gave us.
8.4 If no one is available at your address to take delivery, our delivery agent (be that Royal Mail or a courier) will leave you a “failed delivery” notification informing you the package is being held at their depot or has been returned to Inferno Branding. If the Products have been returned to our premises please contact us to re-arrange delivery. In this instance we will charge a second delivery charge.
8.5 The Products will be your responsibility from the completion of delivery.
8.6 You own the Products once we have received payment in full, including all applicable delivery charges.
9. INTERNATIONAL DELIVERY
9.1 If you have placed an Order to deliver to a country outside the United Kingdom, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges, cannot predict the amount, and that they are solely your responsibility. We will not be held responsible for items held at customs in the country of delivery destination.
9.2 You must comply with all and any laws in the country in which the Product/s are worn/used.
10. PRICE OF GARMENTS AND DELIVERY CHARGES
10.1 The prices of the Garments will be as quoted on our Website and may vary from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the Site. However, if we discover an error in the price of any Product/s you order, please see clause 10.5 for what happens in this event.
10.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
10.3 The price of a Product/s includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. VAT (if appropriate) will be added at the time you confirm your order and payment is to be made. VAT is not charged on clothing for children.
10.4 The Price of a Product/s does not include delivery charges. Our delivery charges are as quoted on our Site from time to time. To check the relevant delivery charges, please refer to our Delivery Charges page.
10.5 Our Site contains a large number of Products. It is always possible that despite our reasonable efforts some of the Products on our Site may be incorrectly priced. If we discover an error in the price of the Product/s that you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product/s at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, then we will treat the order as cancelled and notify you in writing. Please note if the pricing error is obvious and unmistakable and could have reasonably be recognised by you as a mis-pricing, we do not have to provide the Product/s to you at the incorrect lower price.
11. HOW TO PAY
You may pay for Product/s using (i) a debit card; (ii) Paypal; or (iii) by credit card. We accept Visa and Mastercard.
12.1 If we fail to comply with these Terms, we may be responsible for loss or damage you suffered that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by both you and us at the time that we entered into the Contract.
12.2 We do not in any way exclude or limit our liability for:
a) death or personal injury caused by our negligence;
b) fraud or fraudulent misrepresentation;
c) any breach of the terms implied by Section 12 of the Sale of Goods Act 1979 relating to title and quiet possession;
d) any breach of the terms implied by Section 13 to 15 of the Sale of Goods Act 1979 relating to description, satisfactory quality, fitness for purpose, and samples;
e) defective products under the Consumer Protection Act 1987.
13. EVENTS OUTSIDE OUR CONTROL
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 13.2.
13.2 An Event Outside Our Control means any act or event beyond our reasonable control including, without limitation, loss or delay caused by the postal system or the delivery carrier, strikes, lock-outs, or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.
13.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
a) we will contact you as soon as reasonably possible to notify you; and
b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
14. COMMUNICATIONS BETWEEN US
14.1 When we refer in these Terms to “in writing” this will include email.
14.2 In order to cancel a Contract in accordance with your legal right to do so as set out in clause 7 then you must contact us in writing by sending an email to or by sending a letter to Inferno Branding, at Martins Grove Business Park, Symonds Yat West, Ross on Wye, Herefordshire, HR9 6BJ. You must quote any reference or order stated in your email confirmation of acceptance and/or Despatch Confirmation.
14.3 If you wish to contact us in writing for any other reason, you can send this to us by email or by prepaid post to Inferno Branding at Martins Grove Business Park, Symonds Yat West, Ross on Wye, Herefordshire, HR9 6BJ.
14.4 If we have to contact you or give you notice in writing, we will do so by email or by prepaid post to the address you provided to us in your order.
15. OTHER IMPORTANT TERMS
15.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or obligations under these Terms.
15.2 You may only transfer your rights or your obligations under the Terms to another person if we agree in writing.
15.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.4 Each of the paragraphs of these terms operates separately. If any Court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
15.5 If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we automatically waive any later default by you.
15.6 Please note that these Terms are governed by English law. This means a Contract for the purchase of Garments through our Site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the Courts of England and Wales will have non exclusive jurisdiction. However, if you are resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.